FAQS
Frequently Asked Questions
Find answers to common questions about PharmaceuticalHouse products, ordering, shipping, and partnerships
General Questions
PharmaceuticalHouse is a global pharmaceutical company specializing in the research, development, manufacturing, and distribution of high-quality medications and healthcare products. We focus on several therapeutic areas including cardiovascular diseases, diabetes, neurology, anti-infectives, and oncology.
Quick Facts:
• Founded in 1995 with 25+ years of experience
• Operating in 40+ countries worldwide
• 500+ pharmaceutical products in our portfolio
• FDA, EMA, and WHO GMP certified facilities
Yes, all PharmaceuticalHouse medications are manufactured in FDA-approved facilities and comply with international regulatory standards. We hold multiple certifications including:
- FDA (U.S. Food and Drug Administration) approval
- EMA (European Medicines Agency) certification
- WHO GMP (World Health Organization Good Manufacturing Practice)
- ISO 9001:2015 Quality Management System
- ISO 13485:2016 Medical Devices Quality Management
- PIC/S (Pharmaceutical Inspection Co-operation Scheme)
Each batch undergoes 200+ quality checks before distribution.
Yes, PharmaceuticalHouse ships to over 40 countries worldwide. We have established distribution networks and partnerships across:
Global Shipping Coverage:
North America: USA, Canada, Mexico
Europe: UK, Germany, France, Spain, Italy
Asia: Japan, South Korea, Singapore, UAE, India
Africa: South Africa, Nigeria, Kenya, Egypt
Oceania: Australia, New Zealand
All international shipments include temperature monitoring and comply with destination country regulations.
We partner with a wide range of healthcare organizations globally:
- Hospitals & Clinics: Public and private healthcare facilities
- Pharmacies: Retail chains and independent pharmacies
- Distributors: Pharmaceutical wholesalers and distributors
- Government Agencies: Public health programs and ministries
- Research Institutions: Clinical research organizations
- Non-Profit Organizations: Humanitarian and aid organizations
Each partnership is customized based on the organization’s specific needs and volume requirements.
Ordering & Shipping
We offer multiple convenient ordering methods for healthcare professionals:
Ordering Methods:
1. Online Portal: Registered partners can order through our secure online portal with real-time inventory tracking
2. Email Orders: Send purchase orders to orders@pharmaceuticalhouse.com
3. Phone Orders: Call our dedicated ordering line at 1-800-123-4567
4. Mobile App: Use our mobile app for iOS and Android
First-time customers need to complete a verification process which typically takes 24-48 hours.
Minimum order requirements vary based on customer type and location:
- Pharmacies: $5,000 minimum order value
- Hospitals & Clinics: $10,000 minimum order value
- Distributors: $25,000 minimum order value
- International Orders: $15,000 minimum order value
We offer volume discounts that increase with order size. For emergency orders or special circumstances, please contact our sales team for exceptions.
Shipping times and costs depend on destination and order size:
Standard Shipping:
Domestic (USA): 2-5 business days • $25-$150
International Standard: 7-14 business days • $75-$300
International Express: 3-7 business days • $150-$500
All pharmaceutical shipments include temperature monitoring and insurance. Shipping is free for orders over $50,000. Real-time tracking is provided for all shipments.
Yes, we specialize in shipping temperature-sensitive pharmaceuticals. Our capabilities include:
- Cold Chain (2-8°C): For vaccines, biologics, and insulin
- Controlled Room Temperature (15-25°C): For most solid dosage forms
- Frozen (-20°C): For specialty biologics and certain vaccines
- Deep Frozen (-70°C): For advanced cell therapies
All temperature-sensitive shipments include continuous temperature monitoring with data loggers and real-time alerts. We maintain 99.8% temperature compliance across all shipments.
Products & Quality
PharmaceuticalHouse offers a comprehensive portfolio across multiple therapeutic areas:
Therapeutic Categories:
Cardiovascular: Hypertension, heart failure, anticoagulants
Diabetes: Insulin, oral hypoglycemics, GLP-1 agonists
Neurology: Antidepressants, antipsychotics, epilepsy
Anti-infectives: Antibiotics, antivirals, antifungals
Oncology: Chemotherapy, targeted therapy, immunotherapy
Gastrointestinal: Anti-ulcer, antiemetics, IBD
Respiratory: Asthma, COPD, allergies
We continually expand our portfolio based on clinical needs and market demand.
Yes, we offer both branded and generic formulations. Our product strategy includes:
- Branded Innovations: 40+ patented medications developed in-house
- Generic Portfolio: 300+ FDA-approved generic equivalents
- Biosimilars: 25+ biologic medicines at accessible prices
- Value-Added Generics: Improved formulations with better bioavailability
All generic products are bioequivalent to their reference products and undergo the same rigorous quality testing as our branded medications.
We maintain the highest quality standards through a multi-layered approach:
Quality Assurance Framework:
1. Raw Material Testing: 100% testing of all incoming materials
2. In-Process Controls: 250+ checkpoints during manufacturing
3. Finished Product Testing: Comprehensive analysis including stability studies
4. Batch Review: Independent review by Quality Assurance team
5. Continuous Monitoring: Real-time monitoring of critical parameters
Our quality management system is certified to ISO 9001:2015 standards, and we conduct regular audits by regulatory authorities.
Yes, comprehensive documentation is available for all products:
- Product Monographs: Detailed prescribing information
- Safety Data Sheets: Material safety and handling information
- Certificate of Analysis: Batch-specific quality results
- Stability Data: Shelf-life and storage conditions
- Regulatory Certificates: FDA, EMA, and other approvals
- Patient Information Leaflets: Consumer-friendly instructions
All documentation is available in digital format and can be accessed through our customer portal or requested from our medical information department.
Partnership & Support
Becoming a partner involves a straightforward process:
Partnership Application Process:
1. Initial Inquiry: Submit partnership application online
2. Documentation Review: Provide business licenses and credentials
3. Verification: Background check and reference verification
4. Agreement: Sign partnership agreement and terms
5. Onboarding: Account setup and training (2-5 business days)
The entire process typically takes 5-10 business days. We offer different partnership tiers based on volume and commitment.
We provide comprehensive support to all our healthcare partners:
- Clinical Support: Access to medical information specialists
- Technical Training: Product training and continuing education
- Marketing Materials: Co-branded promotional materials
- Inventory Management: Stock optimization and forecasting
- Regulatory Assistance: Help with documentation and compliance
- Business Analytics: Sales performance and market insights
- Dedicated Account Manager: Single point of contact for all needs
Support is available in 12 languages across different time zones.
Yes, we offer competitive pricing with volume-based discounts:
Pricing Tiers:
Tier 1 (Basic): Orders $5,000-$25,000 • 5-10% discount
Tier 2 (Silver): Orders $25,000-$100,000 • 10-15% discount
Tier 3 (Gold): Orders $100,000-$500,000 • 15-20% discount
Tier 4 (Platinum): Orders $500,000+ • 20-25% discount + additional benefits
Additional discounts are available for annual commitments, prepayment, and exclusive territory agreements. Contact our sales team for customized pricing.
We offer flexible payment options to accommodate different business needs:
- Standard Terms: Net 30 days from invoice date
- Extended Terms: Net 45-60 days for qualified partners
- Early Payment Discount: 2% discount for payment within 10 days
- Credit Line: Up to $500,000 for established partners
Accepted Payment Methods:
• Bank Wire Transfer • Credit Cards (Visa, MasterCard, American Express)
• Letters of Credit • PayPal for Business • Electronic Funds Transfer
International payments can be made in multiple currencies including USD, EUR, GBP, and JPY.
Technical Support
We take product safety seriously and have established multiple reporting channels:
Reporting Methods (Available 24/7):
Emergency Hotline: 1-800-123-4567 (Press 3 for safety concerns)
Email: safety@pharmaceuticalhouse.com
Online Portal: Report via our safety reporting system
Fax: 1-800-987-6543 (Attention: Pharmacovigilance)
All reports are reviewed within 24 hours by our pharmacovigilance team. We follow up within 48 hours with initial assessment and maintain transparency throughout the investigation process.
We provide extensive technical resources for healthcare professionals:
- Clinical Guidelines: Evidence-based treatment protocols
- Dosing Calculators: Interactive tools for dosage adjustments
- Drug Interaction Checker: Comprehensive interaction database
- Stability Databases: Compatibility and stability information
- CME Programs: Accredited continuing medical education
- Patient Education Materials: Printable resources in multiple languages
- Technical Bulletins: Updates on product changes and alerts
All resources are available through our healthcare professional portal and mobile applications.
Yes, we offer comprehensive training programs for pharmacy professionals:
Training Programs Available:
1. Product Knowledge Training: Detailed understanding of our portfolio
2. Storage & Handling: Proper storage of temperature-sensitive products
3. Patient Counseling: Effective communication with patients
4. Regulatory Compliance: Understanding legal requirements
5. Business Management: Inventory and financial management
Training is available in multiple formats: in-person workshops, live webinars, on-demand videos, and interactive e-learning modules. All programs offer continuing education credits.
For urgent technical support, we offer multiple contact options with guaranteed response times:
Urgent Support Channels:
Emergency Technical Line: 1-800-123-4567 (Press 2)
Response Time: Immediate (24/7 availability)
Live Chat: Available on website and mobile app
Response Time: Less than 2 minutes during business hours
Priority Email: techsupport@pharmaceuticalhouse.com
Response Time: Within 1 hour for urgent matters
Our technical support team includes pharmacists, biomedical engineers, and regulatory specialists who can assist with product inquiries, storage issues, compatibility questions, and regulatory compliance.
Still Have Questions?
Our support team is available 24/7 to assist you with any additional questions or concerns.
Contact Support Center